I need to contact my delivery or collection driver
You can contact your delivery or collection driver once your order id has been accepted by a Delivery driver. To...
Delivery
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missed delivery fee
Missed delivery fees are charged and go directly back to the driver, so they are able to make a re-attempt... -
Change my delivery address after submitting an order
If you have not finalized your booking you can change your delivery address without requesting a ‘change of delivery address’.... -
When is the Out for Delivery/Collection order status update?
The Out for Delivery status update is triggered once the driver is heading to the delivery location. Depending on the... -
When is the order status update Assigned to Driver?
The Assigned to Driver status update is triggered once a delivery driver has accepted the delivery GIG using their smartphone...